HP Thin Client administrator password reset or factory reset

[corpengineer1]

Hello there:

We have a few HP Thin Clients 5550 and 5710 running Windows 7 embedded.  The old admin is gone, and nobody knows the administrator passwords.  Can't change any local settings on the thin clients w/o the admin password. 

How can we reset the administrator password?

Or, 

how can we reset the units to factory?

Thank you.

[DeanC911]

The current version of HP Device Manager provides task templates for password change (you can specify the account).

[#3]

Neither the t5550 nor t5710 are licensed for WES7 - the t5550 is a WinCE device and the t5710 is an XPe device.  Is it possible these machines are auto-launching a remote session (RDP, ICA, etc) and you're seeing Windows 7?

If it's really the local configuration you're looking to change, you can create a bootable USB key to reimage these devices. 

The XPe image for the t5710 can be found here:  http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12...

The WinCE image for the t5550 can be found here:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12...

[corpengineer1]

Sorry, it's a t5570e unit and it does appear to be Windows 7 Embedded.

Thank you.