HP z420 with vPro does not show KVM option

[Geoff_A]

I have a z420 with vPro. trying to configure remote access via vPro and the needed KVM option is missing from the BIOS settings. The ME firmware version i have is 8.1.10.1286 with system BIOS 02.55 Rev A.

does anyone else have this issue? thanks.

[MSLEEE]

Please look at the following documentaiton.

http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c03346552/c03346552.pdf

Even though you followed as same as in this documentation and still have the problem, please call HP Support and escalate it.

[s4mb4]

yes, that is the document that Hp provides and i am familiar with it. However, the Intel AMT Configuration menu still does not show the KVM option.

[pcm_it]

i have the same problem. any update on this issue ?

[MSLEEE]

What is the version of Intel ME? If you have older than v 8.1.10.1286, please update it and test again. If you still have the problem, please call HP Support and escalate it.

[MSLEEE]

I missed your statement that you're using the latest version of Intel ME. Please escalate it to HP so that HP escalation or R&D teams can investigate this issue.

[SDH]

John and Geoff,

There is a more recent updater that was released for the Zx20 workstations just last month, August 2013, as SP62834.  Perhaps that might help?:

"VERSION: 9.0.0.1287 Rev. A
DESCRIPTION:
This package contains the Intel Local Management Service (LMS) and Serial-over-LAN (SOL) support for the Intel Active Management Technology (AMT) in supported workstation models that are running a supported operating system. This software is part of the Intel Digital Office Initiative.

PURPOSE: Routine
SOFTPAQ NUMBER:  SP62834"

[pcm_it]

i tried to do upgrade for INTEL AMT, but it ask to set jumper to ON Position. Could someoen help me to find where is required jumper on this model workstation: wm444et (z420)

Thanks,

   Tadas

[drewT]

I am having this same problem with a Z420.  Unfortunately, I think it is because the Z420 uses a discrete graphics card in a PCIe slot, and not an Intel Integrated GPU on the CPU.  KVM in AMT does not work with a discrete graphics card as far as I can tell through some scattered documentation.

[Esskay]

As far as I know, you can't have KVM if there is no integrated (Intel) graphics on the motherboard. Z420 doesn't have integrated graphics, and hence you won't see that option.

Thanks,

Sasi