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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-20-2017 11:44 AM

HP Recommended
Product: HP 2711x Monitor
Operating System: Microsoft Windows 10 (64-bit)

I'm using my HP2711x as a second monitor for my Acer all-in-one and it just stopped working. I connected to an older HP Touchsmart to troubleshoot and it worked fine. Then when I went to plug it back into my Acer it does not recognize the second monitor anymore. I am using a straight HDMI connection. I've been looking for a driver for it and all I can find is the MyHP app that doesnt do anything to recognize my monitor. (Windows 10 home edition)

3 REPLIES 3

‎02-20-2017 12:43 PM

HP Recommended

I would suspect either the connector or the cord has failed.  If not that, then the video out has been disabled.  It could just be  asetting on the Acer.  Right click on an empty part of the desktop and then pick "Display settings".  A representation of the monitor with a "1" inside.  Directly under that is "Identify"  and  "Detect"  press detect to see if the second monitor is now shown.


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‎02-28-2017 01:05 PM

HP Recommended

thnak you for your reply. I have tried 3 different HDMI cords now and I have also tried clicking on my display settings. ive tried installing another display adapter in device manager, tried updateing the drivers for generic monitor, now I have even tried a clean install of windows 10. Still no 2nd display. Can anyone help me further please?

‎02-28-2017 02:30 PM

HP Recommended

I suppose it could be the monitor failed.  Especially if the Windows reinstall did not cure the problem.   You did try this "troubled HP" monitor on another device. correct? and it worked then and now it does not?


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