Hard Drive Failure

[Richard213-_]

I have recieved a Hard Drive Failure error. 90E23L-7NV88W-GXPSLJ-60CE03 Product F3E94AA #ABA

1720 Smart Hard Drive detects imminent Failure

Faling Drive SATAO  Failing Attribute #B8

I have only had this for 14 months and would hope this is not a true error.

[jvtech]

Sorry to say that it is probably a 'true' error.

Turn on the computer and quickly press F2 several times which should bring up the diagnostics utility

Select and run the Hard Drive tests

If that does not work press Esc when you switch the computer on and choose the diagnostics option

Hope that helps...
 

[mdklassen]

For more information about which of the many "S.M.A.R.T." tests is reporting "failure",

Google-search for "download free SPECCY", and download it.

Install this free software, choosing to remove the check-marks for the "optional" software.

Run it, and expand the "storage" branch, and expand the "SMART" section,

and look at all the tests, and tell us which one(s) are showing as "bad".

[Richard213-_]

From what I can make out nothing is reading bad

S.M.A.R.T
Partition 0
 Partition ID Disk #0, Partition #0
 File System NTFS
 Volume Serial Number 9EF43A08
 Size 1022 MB
 Used Space 375 MB (36%)
 Free Space 647 MB (64%)
Partition 1
 Partition ID Disk #0, Partition #1
 Size 360 MB
Partition 2
 Partition ID Disk #0, Partition #2
 Disk Letter C:
 File System NTFS
 Volume Serial Number DC5F9C2E
 Size 910 GB
 Used Space 52 GB (5%)
 Free Space 858 GB (95%)
Partition 3
 Partition ID Disk #0, Partition #3
 File System NTFS
 Volume Serial Number F692EAF7
 Size 499 MB
 Used Space 436 MB (87%)
 Free Space 63 MB (13%)
Partition 4
 Partition ID Disk #0, Partition #4
 Disk Letter 😧
 File System NTFS
 Volume Serial Number D0A16DF1
 Size 18.9 GB
 Used Space 16.6 GB (87%)

[mdklassen]

I was hoping that the output from SPECCY would be like the following (after "expanding" some of the lower-level branches) that shows the green-coloured "Good" (alternately, something red-coloured).

[Richard213-_]

S.M.A.R.T
 Status Good
 Temperature 28 °C
 Temperature Range OK (less than 50 °C

S.M.A.R.T attributes
  Attribute name Real value Current Worst Threshold Raw Value Status
 01 Read Error Rate 0 115 99 6 00055BD300 Good
 03 Spin-Up Time 0 ms 98 98 0 0000000000 Good
 04 Start/Stop Count 5,302 95 95 20 00000014B6 Good
 05 Reallocated Sectors Count 0 100 100 36 0000000000 Good
 07 Seek Error Rate 0 78 60 30 0003B04F8F Good
 09 Power-On Hours (POH) 92d 14h 98 98 0 00000008AE Good
 0A Spin Retry Count 0 100 100 97 0000000000 Good
 0C Device Power Cycle Count 5,320 95 95 20 00000014C8 Good
 B4 Reserved Block Count 5,512,781,541 90 57 0 0048965EE5 Good
 B7 SATA Downshift Error Count 0 100 100 0 0000000000 Good
 B8 End-to-End error / IOEDC 3 97 97 97 0000000003 Good
 BB Reported Uncorrectable Errors 0 100 100 0 0000000000 Good
 BC Command Timeout 17,181,507,612 100 96 0 000019001C Good
 BD High Fly Writes (WDC) 0 100 100 0 0000000000 Good
 BE Airflow Temperature 28 °C

BF G-sense error rate 0 100 100 0 0000000000 Good
C0 Power-off Retract Count 40 100 100 0 0000000028 Good
C1 Load/Unload Cycle Count 8,924 96 96 0 00000022DC Good
C2 Temperature 28 °C 28 40 0 000000001C Good
C4 Reallocation Event Count 0 100 100 0 0000000000 Good
C5 Current Pending Sector Count 0 100 100 0 0000000000 Good
C6 Uncorrectable Sector Count 0 100 100 0 0000000000 Good
C7 UltraDMA CRC Error Count 1 200 200 0 0000000001 Good
FE Free Fall Protection 0

[mdklassen]

> I have received a Hard Drive Failure error.

> 90E23L-7NV88W-GXPSLJ-60CE03 Product F3E94AA #ABA 1720

> Smart

> Hard Drive detects imminent Failure

> Faling Drive SATAO 

OK. The disk-drive is connected to the SATA port #0 on your motherboard.

I don't know if your motherboard labels the ports starting at '0' or at '1',

but you can guess that your _sole_ disk-drive is connected to the "first" SATA port.

From your first post:   > Failing Attribute #B8

From your most-recent post: ------------> B8 End-to-End error / IOEDC 3 97 97 97 0000000003 Good

Huh?  What before was reported as "bad" with SMART's 'B8' monitor is now being reported as "good".

Notice that the "actual-value" is 3 -- my guess is that it is probably "less-than-perfect" to see any value other than 0.

By the way:

>> C7 UltraDMA CRC Error Count 1 200 200 0 0000000001 Good

There is 1 block on the disk-drive that has had a problem -- the data read from that block did *NOT* match the data previously written to that block.  There is no indication as to "when" that happened.

Summary: your disk-drive is not "perfect", but it seems good.

You need to be "smart", and make a good backup, while the disk-drive is "good".

Keep monitoring.

P.S. Does it still report "bad" when you reboot the computer?

[jvtech]

Well SMART seems to indicate that the drive is OK.

Are you still receiving the error message?

If so I would suggest swapping the SATA cables from the hard drive to the DVD drive and vice versa.

By this I mean remove the SATA cable from SATA port 0 on the motherboard and connecting it to SATA port 1

Then connect the SATA cable from SATA port 1 to SATA port 0 on the motherboard

This should determine whether the cables or ports are the issue.

[Richard213-_]

Yes it still does at rebbot

[jvtech]

OK, so you still receive the error message.

Did you try running the HP diagnostic as I suggested in an earlier post?