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HP Recommended
HP 21z All-in-One PC
Microsoft Windows 10 (64-bit)

A system test resulted in a failure in the Hard Drive Short DST Check, with the Failure ID: U4JEW1-7B780A-QFFV6K-60Q103. 

 

The problems began 10 days after the warranty expired. *sigh*

 

Do I need to replace the hard drive?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Badrescher, welcome to the forum.

 

Yes, the error message is telling you that your hard drive has failed and has to be replaced.  You should buy a hard drive the same size or larger than the one to be replaced.  Otherwise, the System Recovery media will not work.

 

Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

5 REPLIES 5
HP Recommended

Badrescher, welcome to the forum.

 

Yes, the error message is telling you that your hard drive has failed and has to be replaced.  You should buy a hard drive the same size or larger than the one to be replaced.  Otherwise, the System Recovery media will not work.

 

Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
HP Recommended

Thank you so much for replying. Do you know if HP publishes a how-to for replacing a hard drive on this thing? It's nothing like the old towers...

HP Recommended

You are very welcome.

 

Here is a video that should help you with changing the hard drive:

 

 

 



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
HP Recommended

Thank you so MUCH!

HP Recommended

You are very welcome.  It is my pleasure.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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