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KJGH17
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Hard Drive Test Failure

HP Recommended
HP Slimline 260-a020 DT
Microsoft Windows 10 (64-bit)

The computer starts with a black screen listing Processor Type, Processor Speed, Cashe Size, Memory Size, Channel A, and BIOS Revision.  It says press ESC for Startup Menu, but pressing ESC does not do anything.  The screen goes black and never procedes.  A Hard Drive Quick Test produced the Failure ID:60DAX1-87X8J1-XD4F6J-60RF03.  I am getting a blue screen saying Boot Device Not Found. Please install an operating system on your hard drive.  Hard Disk - (3F0)  If we do not have a recovery disk, is there anyway to get my computer up and running again!?

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CherylG
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HP Recommended

 

You can order Recovery Media from your Support page:

http://support.hp.com/us-en/mediaorder/HP-Slimline-260-a000-Desktop-PC-series/10734580/model/1177125...

 

However- Sounds like the hard drive has failed and will need to be replaced. If you are still in warranty HP will replace it. If not a retail SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use Recovery Discs. It can be larger, but not smaller capacity.For instance you currently have a 1TB hdd so get one at least of that capacity.

 

Your machine should still be within the 1 year warranty. Start a request for warranty service by filling out the form here:

https://support.hp.com/us-en/contact-hp/product/HP-Slimline-260-a000-Desktop-PC-series/10734580/mode...

 

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