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‎05-09-2017 01:16 PM - edited ‎05-09-2017 01:19 PM

HP Recommended
Product: HP Paviliion 23
Operating System: Microsoft Windows 8.1 (64-bit)

my computer shut down and when restarting is now saying Windows has failed to start.

And now saying I need to  - 1. Need a Windows Installation disc to start  2. The status error: 0xc0000185

I dont have the installation disc and require one that will restart my computer without me losing any of my files.

Do you know where I could get the Windows installation disc to restart not losing any of my files?

2 REPLIES 2

‎05-10-2017 12:58 AM

HP Recommended

Hi,

You can download Windows 8.1 directly from Microsoft and create a bootable pendrive or DVD. You need to download the media creation tool and run. You can choose to create a bootable pendrive or download iso and create a disk.

 

https://www.microsoft.com/en-us/software-download/windows8

 

You could also  access your files for backup by attaching the hard drive to a different computer and tranfering the files for backup.

 

Let me know if you need any further help,

David

‎05-10-2017 03:39 PM

HP Recommended

> I don't have the installation disc and require one that will restart my computer without losing any of my files.

> Do you know where I could get the Windows installation disc to restart not losing any of my files?

 

When you do have the Installation Disk, be careful to choose the "Repair" option, not the "Install Windows" option.

If you did choose "Install", you could "wipe" your disk-drive, and thus LOSE ALL OF YOUR FILES.

 

Ouch!

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