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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-22-2017 08:03 AM

HP Recommended
Product: HP Media Smart Server
Operating System: Microsoft Windows 7 (64-bit)

Hi, I have recently upgraded my Vista O.S. to Windows 7, 64 bit professional on my HP Pavalion PC at home. I tried to re-install my HP media Smart Server model name 490/495 on the new windows 7 professional using the Software Installation Disks Version 1.1 that came with the Media Smart Server (copyright 2007), however I got this error message:

 

"You cannot install HP Media Smart Server on this version of windows".

 

Please note that I have a wireless LAN at home, and I have connected the media smart server through an ethernet cable to the PC. 

 

I then connected the media smart server by ethernet cable to the wireless modem, and again tried to install the media smart server using the on line sources. This time I was successfull in installing the home server partially, as when it was trying to install the Home Server connector I got the following messages:

 "Joining windows Home server" OK

"Configuring Computer back up" failed

then it asked me to go back or cancel. I tried going back several times but it stopped with the same error message"Configuring Computer back up" failed. So I canceled. Now I can only read from the media Smart Server, but I do not have any other controls such as editing, etc.  

3 REPLIES 3

‎03-22-2017 02:16 PM

HP Recommended

Hi Shima1,

 

I'm not the best Media Smart Server expert, but have you tried the steps in this HP support document:

HP MediaSmart Server - Process to get the Microsoft Vista 64-bit Client Software Installed 

 

I know that is for Vista and you have Win 7, but the steps may be similar and worth a check. 

...an HP employee just trying to help where I can, but not speaking on behalf of HP.
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‎03-22-2017 06:00 PM

HP Recommended

Hi Mister_DO,

Thank you for your hint. I tried the link you had mentioned, however I got the "wrong URL Address" message. If possible please send me the correct link. I would like to give it a try.

Thanks, 

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‎03-23-2017 07:38 AM

HP Recommended

Hmmm...I'm not sure why it would give that message. Oh well, here is the link text so yoiu can copy it to your browser:

http://support.hp.com/us-en/document/c01506562

 

I hope this helps. 

...an HP employee just trying to help where I can, but not speaking on behalf of HP.
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