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‎06-20-2017 07:00 AM - edited ‎06-20-2017 07:01 AM

HP Recommended
Product: HP 260 G2 mini pc
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

My HP 260 G2 mini pc will not power on.  I have followed all the steps on this page under the heading "The computer does not receive power(no noise or lights):

https://support.hp.com/us-en/product/HP-260-G2-Desktop-Mini-PC/10049306/document/c03513214/

 

I tested with a different ac adapter of the same specifications.  The computer still will not light up or anything.  It may be a bad power supply.  I've tried to figure out how to make a warranty claim, but have been unsuccesful.  I was able to verify that the computer is under warranty:

 

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However, I get an error when I try to contact someone from support at this link:

https://support.hp.com/us-en/contact-hp/product/HP-260-G2-Desktop-Mini-PC/10049306

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I have "tried again later" for two days now. Can somebody from HP please explain my options for obtaining warranty support for my defective computer?

1 REPLY 1

‎06-20-2017 06:21 PM

HP Recommended

> Can somebody from HP please explain my options for obtaining warranty support for my defective computer?

 

I have NO affiliation with HP, but scroll-down-and-left on this web-page, to see:

 

About us
Contact HP
Careers
Investor relations
Sustainability
Newsroom
Accessibility

 

and go from there.

 

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