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- HP Community
- Archived Topics
- Desktops (Archived)
- Hp Pavilion pink screen problem

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05-20-2017 07:47 AM
If it was just "pink" by itself, that's one type of problem.
All the colours on the screen are generated by mixing the three "primary" colours, in proportion.
For example, WHITE is produced by equal mixes of all three colours.
Completely subtract one of the three colours, and you get PINK.
Check that the cable between the monitor and your computer is tightly-connected at both ends.
It's possible that a loose cable is not transmitting that third colour.
The symptom of green lines could be a different problem:
* the video-card inside your computer is going bad;
* that cable is going bad (chewed by a mouse, or by a dog?);
* that cable is loose, at one end;
* your monitor is going bad.
Try a different cable.
Try a different monitor.
Try connecting your monitor to the video-output port on a laptop computer.
Tell us the results.
05-20-2017 09:15 PM
I pulled apart the laptop at the bottom but to see if any cables were lose but I didn't find anything. I attempted to change the output of the colours in the settings on the graphics card but that didn't do anything. Also I found out that stroking the green lines with the mouse makes them slowly disappear lol.
05-21-2017 09:38 AM
> I pulled apart the laptop
Oh. Since you did not specify, I was assuming that you have a desktop computer, with a separate computer-monitor.
On your laptop, you probably have a "video-out" port, where you can connect a "known-good" external monitor.
If that monitor shows the same "pink" and "lines" as the laptop's own screen, you have a problem with the video circuitry on your laptop's motherboard.
If that monitor shows a "clean" output, then you have a problem with the (tiny) ribbon-cable inside your laptop that connects the motherboard to the screen, or you have a problem with the screen.
> at the bottom but to see if any cables were loooose but I didn't find anything.
After trying the above, with an external monitor, it's time to take the laptop to a qualified technician.
05-22-2017 10:38 AM
> So how much roughly would it cost (USD) to get it looked at
Any competent technician should be able to complete the "trouble-shooting" phase within one hour.
Say $40 to $60 per hour.
> what of the possible problems you suggested above can I do manually myself or get parts myself?
Connecting an external monitor to your laptop is easily a "self-service" operation.
The reset depends on your "comfort-level" for disassembling and trouble-shooting a laptop computer.
If you know the HP part-number, see: http://PartSurfer.HP.com to order any part(s).
