-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Desktops (Archived)
- Hp dvdram gubon

Create an account on the HP Community to personalize your profile and ask a question

03-11-2017 09:55 AM
My DVD writer stop working and is showing error 32 , I have tried everything but to no avail, I'm surprise that this DVD writer is from June 21, 2006 and I bought the desktop at Bestbuy 8/20/2015, need help with this.
03-12-2017 11:30 AM
Let me take a moment to thank you for posting on the HP Support Forums.
I understand that you have an HP Pavilion All-in-One - 22-a014 PC and the DVD writer stopped working and displays an error code 32. I appreciate the steps you have performed and have certainly done a good job.
I would like to know the following information to assist you better:
- Have you tried to burn the disks using multiple applications and using a different disk?
- Is the DVD drive able to read disks?
- Did any changes take place on the PC after which the DVD drive may have stopped working?
- In Device Manager, does it show any error for the DVD drive?
Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
- Use this link to perform a firmware update on the DVD drive: http://hp.care/2lQNXsO
- Restart the PC post the firmware update.
- If the issue persists then I suggest you to perform the steps as described in detail from this link: http://hp.care/2lQTAar
I sincerely hope this fixes the issue. Let me know the outcome. Cheers! 🙂
03-12-2017 04:40 PM
> I have tried everything.
Taking you at your word, it's time to go back to BestBuy, with $30 US, and buy either:
Asus - 48x Write/24x Rewrite/48x Read CD - 24x Write DVD Internal DVD-Writer Drive
Model: DRW-24B3ST
SKU: 5109832
or:
LG - Super-Multi 24x Internal DVD±RW/CD-RW Drive - Black
Model: GH24NSB0
SKU: 2691169
to replace your ELEVEN-YEAR-OLD hardware.
That will solve your problem.
03-12-2017 06:34 PM
Mr. MKazi In Device Manager shows error #32, with a symbol, everything related to the dvdram gubon is gone, I have not use it for a while but I saw in properties that in October 2016 it was gone. In March 5, 2017 I tried to install my old program for my Sony camera HDR-SR5 and is when I saw that the dvdram gubon was not working and then I went to Sony site and try to download a new version for the Sony camera to be able to download my movies and make DVD"s for Windows 10 64 bit and still could not make the dvdram work. I need help. Thanks. Melaneo
03-12-2017 07:19 PM
Is the optical drive in your "All-In-One" computer a 'GUB0N' (gee-you-bee-zero-en) ultra-slim DVD writer, made by LG?
If so, see: https://www.amazon.com/LG-Electronics-Internal-Writer-GUB0N/dp/B00ODDFTU6
for "LG Electronics Internal DVD Writer Drive GUB0N" for a replacement.
Under $30 (before shipping) will solve your "hardware" problem.
