cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
jchbear
New member
1 0 0 0
Message 1 of 2
281
Flag Post

I lost access to my Microsoft Word after a backup-restore. How do get get it back?

HP Recommended
HP Envy 700-210xt
Microsoft Windows 8.1 (64-bit)

Hi! I was forced to do a backup and restore on my HP due to a bad driver. Once my PC was good to go again, I noticed that I lost access to Microsoft Word, which was pre-installed on my PC. According to my invoice, I had Microsoft Office Home and Student 2013. Where can I find the product number for my Microsft Office? Any guidance will be much appreciated. Thanks in advance!

0 Kudos
1 REPLY 1
wb2001
Level 15
Level 15
12,842 12,635 1,771 4,998
Message 2 of 2
Flag Post
HP Recommended

@jchbear,

Contact HP at 1-800-HPINVENT......stay on line. Just wait 45 sec.

Explain situation. Likely you will email a scan  of the invoice.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation