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04-29-2017 02:32 PM - last edited on 04-29-2017 05:41 PM by danny-r
Motherboard has gone bad. Is out of warranty as of Feb. barely past 1yr. I need to purchase new replacement motherboard.
Hp Envy Phoenix 860-60se
Pegatron IPM99-VK Rev. 1.04
Any help is appreciated to direct me to where I can purchase this motherboard.
I'm trying/tried a support case, a little slow getting any feed back. Case# 3038812485
04-30-2017 03:30 PM - edited 04-30-2017 03:31 PM
Welcome to the HP Forums!
This is a wonderful place to converse with the community, get assistance and find tips.
I reviewed your post and understand that you want to know where you can purchase a new motherboard for your computer.
I’d love to help!
You can purchase the motherboard from our HP part store. Below is the link to the part store.
Alternate, you can contact HP phone support and I see that you have already done that. They can also order the motherboard for you or pick up the computer for a repair and get the motherboard replaced at HP service center.
Hope that answers your question.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.
Good day! Take care :)
I am an HP Employee
05-02-2017 12:05 PM
@The_Fossette thank you for your response and information shared. Unfortunately HP doesn't have this motherboard nor do any of the three(3) other vendor's that the HP Parts & Operations team directed me to conatact. Very disappointing and highly concerning when purchasing HP equipment in the future. This machine was $1,600.00 and is just barely over a year old.
05-02-2017 01:24 PM
I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any.
You should be contacted within 4 business days (Excluding holidays & Weekends).
Response times may vary by region.
Please send a Private Message, if you aren’t contacted within 4-5 business days.
I am an HP Employee