Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
BSmccarson Honor Student
Honor Student
3 2 0 0
Message 1 of 5
434
Flag Post
HP Recommended

I need a replacement Motherboard Pegatron IPM99-VK. From HP Envy 860-60se Model# D6M11AV..

HP Envy Phoenix 860-60se
Microsoft Windows 10 (64-bit)

Motherboard has gone bad. Is out of warranty as of Feb. barely past 1yr. I need to purchase new replacement motherboard.

 

Desktop...

Hp Envy Phoenix 860-60se

 

Model# D6M11AV

 

 

Motherboard..

Pegatron IPM99-VK Rev. 1.04

 

Any help is appreciated to direct me to where I can purchase this motherboard.

 

I'm trying/tried a support case, a little slow getting any feed back.  Case# 3038812485

 

0 Kudos
4 REPLIES 4
HP Support Agent
HP Support Agent
15331 15322 1012 1659
Message 2 of 5
384
Flag Post
HP Recommended

I need a replacement Motherboard Pegatron IPM99-VK. From HP Envy 860-60se Model# D6M11AV..

Hi @BSmccarson

 

Welcome to the HP Forums!

 

This is a wonderful place to converse with the community, get assistance and find tips.

 

I reviewed your post and understand that you want to know where you can purchase a new motherboard for your computer.

 

I’d love to help!

 

You can purchase the motherboard from our HP part store. Below is the link to the part store.

 

http://bit.ly/2itQtTj

 

Alternate, you can contact HP phone support and I see that you have already done that. They can also order the motherboard for you or pick up the computer for a repair and get the motherboard replaced at HP service center.

 

Hope that answers your question.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Good day! Take care :)

 

Cheers!

The_Fossette
I am an HP Employee

BSmccarson Honor Student
Honor Student
3 2 0 0
Message 3 of 5
349
Flag Post
HP Recommended

I need a replacement Motherboard Pegatron IPM99-VK. From HP Envy 860-60se Model# D6M11AV..

@The_Fossette thank you for your response and information shared. Unfortunately HP doesn't have this motherboard nor do any of the three(3) other vendor's that the HP Parts & Operations team directed me to conatact. Very disappointing and highly concerning when purchasing HP equipment in the future. This machine was $1,600.00 and is just barely over a year old.

0 Kudos
HP Support Agent
HP Support Agent
15331 15322 1012 1659
Message 4 of 5
343
Flag Post
HP Recommended

I need a replacement Motherboard Pegatron IPM99-VK. From HP Envy 860-60se Model# D6M11AV..

Hi @BSmccarson

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

The_Fossette
I am an HP Employee

BSmccarson Honor Student
Honor Student
3 2 0 0
Message 5 of 5
342
Flag Post
HP Recommended

I need a replacement Motherboard Pegatron IPM99-VK. From HP Envy 860-60se Model# D6M11AV..

@The_Fossette, again I Thank You for your attention to my post. 

0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation