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‎04-23-2017 01:37 PM

HP Recommended
Product: 23-d104er
Operating System: Microsoft Windows 10 (64-bit)

Product Name: 23-d104er
Operating System: Microsoft Windows 10 (64-bit)
running windows 10 64bit 1703 16179  wiped out IDT audio settings and will not let you install or fix.

The new windows 10 is shutting it off.

 

Driver sp 71717 is not installed, does not work
Anyone know how to fix.

2 REPLIES 2

‎04-23-2017 04:08 PM

HP Recommended

Hi,

 

Have you tried to re-install driver for Windows 8.1 ?

 

          http://ftp.hp.com/pub/softpaq/sp64501-65000/sp64878.exe

 

The run update from Device Manager.

 

Regards.

BH
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‎04-24-2017 02:15 AM

HP Recommended

At me the OS WINDOWS 10 64bit 1703 16179 is installed. The driver sp64878.ehe it is not installed. Writes your system does not meet the requirements necessary to install this update. Update process terminated (9998)

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