The install for "Intel Corporate Management Engine (ME) Firmware Component (sp77782.exe)" will not complete. When run using the Command Prompt as an Administrator it stops at the following command line:
---------- Intel(R) MEInfo Version: 18.104.22.1683 Copyright(C) 2005 - 2016, Intel Corporation. All rights reserved.
Intel(R) Manageability and Security Application code versions:
BIOS Version N81 Ver. 01.12 MEBx Version 11.0.0.0005 GbE Version 0.8 Vendor ID 8086 PCH Version 31 FW Version 22.214.171.1242 H LMS Version Not Available MEI Driver Version 126.96.36.1996
FW Capabilities 0x5930194C
Intel(R) Small Business Technology - PRESENT/ENABLED Intel(R) Capability Licensing Service - PRESENT/ENABLED Protect Audio Video Path - PRESENT/ENABLED Intel(R) Dynamic Application Loader - PRESENT/ENABLED Service Advertisement & Discovery - PRESENT/ENABLED
TLS Enabled Last ME reset reason Firmware reset Local FWUpdate Enabled BIOS Config Lock Enabled GbE Config Lock Enabled Host Read Access to ME Disabled Host Write Access to ME Disabled Host Read Access to EC Enabled Host Write Access to EC Enabled SPI Flash ID 1 EF4018 SPI Flash ID 2 Unknown BIOS boot State Pre Boot OEM ID 00000000-0000-0000-0000-000000000000 Capability Licensing Service Enabled ----------
Left command prompt window as is overnight. Nothing happened. It still did not finish installing. After aborting the script the laptop was restarted. On restart the screen displays "(A7) Me FW Downgrade - Request MeSpilock Failed".
How can the install of SP77782 be completed? How to resolve the boot message?
As an FYI, the laptop BIOS version is at the latest version "01.12 Rev.A".
Assistance to resolve this problem(s) is appreciated.