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HpScreenName01
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Incomplete install of Intel Corp ME Firmware Component

HP Recommended
ZBook 15 G3
Microsoft Windows 10 (64-bit)

The install for "Intel Corporate Management Engine (ME) Firmware Component (sp77782.exe)" will not complete. When run using the Command Prompt as an Administrator it stops at the following command line:

C:\SWSetup\SP77782\FW64>MEInfoWin64.exe  1>meinfo.log

The "meinfo.log" has the following information.

----------
Intel(R) MEInfo Version: 11.0.15.1003
Copyright(C) 2005 - 2016, Intel Corporation. All rights reserved.

Intel(R) Manageability and Security Application code versions:

BIOS Version                                 N81 Ver. 01.12
MEBx Version                                 11.0.0.0005
GbE Version                                  0.8
Vendor ID                                    8086
PCH Version                                  31
FW Version                                   11.0.18.1002 H
LMS Version                                  Not Available
MEI Driver Version                           11.0.0.1176
                                             
FW Capabilities                              0x5930194C
                                             
    Intel(R) Small Business Technology - PRESENT/ENABLED
    Intel(R) Capability Licensing Service - PRESENT/ENABLED
    Protect Audio Video Path - PRESENT/ENABLED
    Intel(R) Dynamic Application Loader - PRESENT/ENABLED
    Service Advertisement & Discovery - PRESENT/ENABLED
                                             
TLS                                          Enabled
Last ME reset reason                         Firmware reset
Local FWUpdate                               Enabled
BIOS Config Lock                             Enabled
GbE Config Lock                              Enabled
Host Read Access to ME                       Disabled
Host Write Access to ME                      Disabled
Host Read Access to EC                       Enabled
Host Write Access to EC                      Enabled
SPI Flash ID 1                               EF4018
SPI Flash ID 2                               Unknown
BIOS boot State                              Pre Boot
OEM ID                                       00000000-0000-0000-0000-000000000000
Capability Licensing Service                 Enabled
----------

Left command prompt window as is overnight. Nothing happened. It still did not finish installing. After aborting the script the laptop was restarted. On restart the screen displays "(A7) Me FW Downgrade - Request MeSpilock Failed".

How can the install of SP77782 be completed? How to resolve the boot message?

As an FYI, the laptop BIOS version is at the latest version "01.12 Rev.A".

Assistance to resolve this problem(s) is appreciated.

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