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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your 2.4GHz wireless keyboard mouse combo was not delivered with a usb cable.
It uses a usb dongle which connects the mouse and keyboard wirelessly to the destop PC.
You can't purchase a replacement dongle.
A wireless dongle is permanently coded to the pairs of keyboards and mice combos at the factory.
Your tech support should have told you that.
If your keyboard were bluetooth it would have been a different story and a replacement generic Bluetooth dongle could have been purchased.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
HP Recommended
Your 2.4GHz wireless keyboard mouse combo was not delivered with a usb cable.
It uses a usb dongle which connects the mouse and keyboard wirelessly to the destop PC.
You can't purchase a replacement dongle.
A wireless dongle is permanently coded to the pairs of keyboards and mice combos at the factory.
Your tech support should have told you that.
If your keyboard were bluetooth it would have been a different story and a replacement generic Bluetooth dongle could have been purchased.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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HP Recommended
You are welcome.
I would find another technician. He did not have enough knowlege about the difference between wireless and bluetooth keyboard mouse\keyboard combo implementations to share his thoughts on the subject. There is no such thing as a generic wifi dongle for keyboards.
He thought wrong.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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