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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-26-2017 01:20 PM

HP Recommended
Product: Compaq Presario PC SR5013WM
Operating System: Microsoft Windows 7 (32-bit)

Hi all,

 

I am having an issue with my Compaq Presario PC SR5013WM Lightscribe DVD-RM. The problem is that when I put a dvd or cd in all it does is flashes its little green light for a few minutes then pops the dvd/cd back out. I tried taking the dvd-rm out of the desktop and unplugged it from the motherboard, no luck. I also tried going online to find a updated driver for it, no luck there either. I did upgrade the desktop from Windows Vista to Windows 7, would that have something to do with it not working?

 

Thanks Justin L.

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4 REPLIES 4

‎02-26-2017 01:25 PM - edited ‎02-26-2017 01:28 PM

HP Recommended

@Jackson121211

 

Try this one

 

http://support.hp.com/us-en/drivers/selfservice/swdetails/Compaq-Presario-SR5000-Desktop-PC-series/3...

 

REO

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‎02-26-2017 01:59 PM - edited ‎02-26-2017 02:03 PM

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Hi Reo51st, I just tried installing that, it installed fine and the dvd-rm is now seeing my disk but it still is not reading them properly and windows media player is still not able to start the movie.

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‎02-26-2017 02:15 PM

HP Recommended

Considering that PC is 10 years old, it could be time to replace the drive.  They do fail.  Replacements are relatively cheap now.  That would be my recommedation.  LightScribe is a thing of the past, so do not fret about loosing that, either.  That motherboard has SATA prots, so you can upgrade to a SATA drive.

Something like this:

https://www.amazon.com/Asus-Serial-ATA-Internal-Optical-DRW-24B1ST/dp/B0033Z2BAQ/ref=sr_1_1?s=pc&ie=...

 

Or this:

https://www.amazon.com/Lite-Internal-Drive-Optical-IHAS124-14/dp/B00ERJXTE4/ref=sr_1_2?s=pc&ie=UTF8&...


I'm not an HP employee.
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‎02-26-2017 02:32 PM

HP Recommended

Thank you for the information, I will take that into consideration.

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