Issue with Rcovery Manager

[RJJB16]

I attempted to do a system retoration using the HP Recovery Manager.  I received a Restoration Incomplete message.  Options save log/detail or retry.   The error message Restoration Incomplete.  On the dos window I see can " the system cannot find the drive specified.   I do I move forward from here?

[DavidSMP]

Hi @RJJB16,

Good Day. Thanks for reaching out! I understand that you require assistance regarding the printer not connecting to the wireless network. The Wi-Fi light also flashes. I will be a delighted to assist you. 🙂

Splendid effort and fabulous description of the issue before posting. Kudos to you on that score. 🙂  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better I would require more information regarding this.

• Did you try to run a recovery from the recovery media also?
• Have you run diagnostics on the hard drive?

For starters, please run complete system diagnostics on the computer to eliminate hardware failure: http://support.hp.com/in-en/document/c03467259

Please run extensive tests and it takes 2 hours to run. If it reports a failure code for a failed component, please make a note of it and contact HP phone support to get the unit serviced.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you

If the diagnostics pass, please order a set of recovery media by contacting HP phone support and try running the recovery. That should do the trick for you.  Link to run recovery: http://support.hp.com/in-en/document/c04758961 Please follow the option “System recovery using HP supplied recovery media”

This should do the trick for you.

Hope this helps.   I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll always be there to assist you always. 🙂

  To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

  this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂 

Take care now and have a splendid week ahead. 🙂