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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
mirrorbender
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Message 1 of 2
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Issues identifying Monitor serial number for service

‎02-25-2017 06:28 PM

HP Recommended
Product: HP Z27s UHD Monitor

I have an HP z27s 4k display, but when I put in the serial number, it comes up as a L1506 monitor.  It am having problems with black lines across the screen, but I can't open a warranty case because I can't connect the serial number to my product.  Any ideas? 

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erico
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Message 2 of 2
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‎02-26-2017 09:09 AM

HP Recommended

I have asked to have your issue escalated. Expect to be contacted within a day or so.




I am not an HP Employee.
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