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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-18-2016 08:50 AM

HP Recommended
Product: KU-1469
Operating System: Microsoft Windows 7 (64-bit)

I am experiencing an issue with keyboards that I have received with several of my newer PCs. The model number of the keyboards are KU-1469. The issue that I am receiving is the keyboard will not respond after the PC will remain idle for several minutes, or it will randomly stop working in the middle of work. I have attempted the following changes to the OS to make it work with no success:

 

Operating System: Windows 7 Enterprise 64 bit

Power Plan Settings: USB Setting -> USB Selective Suspend Setting -> Disabled

PCI Express -> Link State Power Management -> Off

 

 

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