• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-22-2017 03:49 PM

HP Recommended
Product: h8-1124
Operating System: Microsoft Windows 10 (64-bit)

After changing the boot sequence in the bios and exiting and saving the changes, a black screen appeared reading "Default BIOS settings have been loaded." the computer freezes each time at this point. Since then I have tried to fix the problem by resetting the bios by removing the CMOS battery and using the jumper rest on the board. This has not fixed my problem. How may I fix this problem?

1 REPLY 1

‎03-22-2017 08:01 PM - edited ‎03-22-2017 08:08 PM

HP Recommended

Hello

 

You have posted this question again.

 

Good troubleshooting steps!

 

Your PC is around six years old. CR 2032 batteries can begin to fail at this age.

 

This symptom may have nothing to do, and should have nothing to do, with changing the boot order in the BIOS.

 

Buy a new CR 2032 battery and install in the motherboard.

 

Motherboard  could be in trouble if this does not help. Start troubleshooting by testing each component until you find the cause.

 

Grzy

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.