09-08-2017 07:11 AM
Lost USB Receiver for HP Wireless mouse please let me know where to purchase the replacelment for it
hp product number 686121-001
09-10-2017 01:15 PM
Good Day. A warm welcome to the HP community. I reviewed the case regarding a query relating to issues with having misplaced the USB receiver for your wireless mouse. I will be delighted to assist you here. 🙂
Superb description and terrific observations made before posting. Kudos to you for that. 🙂
For better clarity and to assist you correctly, I would require more information regarding this:
- Did you try contacting HP part store or HP phone support?
For now, let me keep you informed about a few things here.
The USB receiver may not be sold as a stand alone part.
You may need to order both the USB receiver and the wireless mouse.
To do this please contact HP part store via this link: http://store.hp.com Select the country and follow the on-screen instructions to contact them. You might even get a phone number to call.
You could also contact HP phone support to order the parts
HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true
- Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
- Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
- Once completed click the 'Show Options' icon on the bottom right.
- Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.
They will be happy to assist you immediately.
If the unit is under warranty, the manufacturer’s warranty should take care of it for you.
Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you. 🙂
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.
If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂
Take care now and have a splendid week ahead. 🙂
I am an HP Employee
03-15-2019 09:32 AM
David SMP, thank you very much for your support. Perhaps you can pass on to your management that customers are unhappy that HP does not sell this spare part (HP USB Composite Wireless USB Receiver) for an expensive mouse.