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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-07-2017 07:03 PM

HP Recommended
Product: Envy Desktop 750-150xt
Operating System: Microsoft Windows 10 (64-bit)

I lost the Partition to windows (formatted) and Hps recovery software does not work. Gives me a very vague error with no help. Tells me to contact Hp. They are trying to rip me off for $60 just to start. I never even used there support before  and my computers just over a year now. I really should have ever since  the purchase but did not find the time. Anyway, I delyt with all the issues but now I really need help. I tried factory reset, does not work. If I could get the recovery software I could probably get it up and running again but hp shuts me out before I ever have a chance to ask customer service about how to get it.

 

4 REPLIES 4

‎03-07-2017 08:12 PM - edited ‎03-07-2017 08:18 PM

HP Recommended

 

Formatting the C: drive breaks the Recovery function which requires some files on C to launch into recovery. If you formatted the entire hard drive you also deleted files needed to do a system recovery. HP Recovery Manager when working formats the C: partiton before reinstalling Windows. HP Recovery Manager could have also been used to create Recovery Media on dvd or usb flash drive.

Sounds as if you formatted away all of your free options. Purchase Recovery Media from HP seems to be only way back now.

OR-free  Windows 10 disk from MS- use the Media Creation Tool :

https://www.microsoft.com/en-gb/software-download/windows10

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‎03-08-2017 12:33 PM

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Thanks for the reply. I called hp team service and the guy told me I was going to lose my Windows product key, he was lying and tried to get me to spend $100 for the help. Rip off! All I wanted was recovery media which hp conveniently does not make for a nearly new computer. CON ARTIST! any way I downloaded Windows media, formatted every part of every drive eliminated all the hp crap then deleted every partition. BOOM! Windows installed a fresh copy in 15 min and now I have a perfect pc with none of the hp garbage that was on it and now all hardware runs flawlessly which it did not when I received it!

‎03-08-2017 03:39 PM

HP Recommended

I am not sure why no Recovery Media is available-I have inquired about that since HP still offers even Windows 8 media. Anyway-good to hear the alternative I offered has you back up and running. Another we can mark as Solved! 🙂

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‎03-08-2017 03:48 PM

HP Recommended

Update- Today the link is working to order Recovery Media..if you are interested. It is on your Support page on the drivers/software list as the last entry.

http://support.hp.com/us-en/drivers/selfservice/hp-envy-750-100-desktop-pc-series/8499646/model/8501...

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