Ok... Here is everything: HP Envy 20-d034 Smart Touch all-in-one PC. After having updated to Windows 8.1 ( after several prompts on computer to do so ) I lost my Wifi.
No Icon. No nothing.
No longer is it listed in Network Adapters within Device Manger.
IS listed /located in Advanced Power Options.
Attempts at downloading wifi drivers listed in the HP Support failed.
"Your system does not meet the requirements for this update. Update has been cancelled. (9996)
The only adapter that I am showing my ethernet Realtek. My 2 other laptops are working fine. ( of course I did not try to update them. )
Can I manually add a wireless lan adapter for my wireless connection? If so.. how do I do that. I purchased this wifi desk top for the sole purpose of it being just that. I really do not think I should have to now pay for someone to fix this for me after being prompted to upgrade if I wanted to receive updates.
I did a factory reset. Nothing. Upgraded back to 8.1 again.
I am at my wits end.... thank you to any who can help me solve this. I feel as though I just bought a car and now I am expected to try and fix the alternator myself.
I will add that the HP forums are great and this does seem to be a big issue.... but I cannot find my exact problem and how to resolve it. Help~