I am trying to uninstall Media Smart from my 64 bit HPE-570t computer that has been upgraded to Windows 10. I tried to load the "fix" for the uninstall error but it won't load Media Smart because I am no longer running the required operating system. When I try to uninstall one of the components, I get a message that states there is a second copy of the same component installed and asks do I want to also uninstall that as well. I confirm yes and then the following error is received.
Error: The product definition file is lost.
Is there a way to either reload Media Smart on Windows 10 so it can then be correctly uninstalled or is there another way to uninstall it under Windows 10. Using 3rd party removal tools has resulted in the same error.
Going back to Windows 7 wasn't an option. I used Revo Uninstaller to try to remove but got the same error. However, after the error Revo scans the registry and identifies those lines associated with the software for removal. Once removed, Revo then idenifies the folders and files for deletion. This seemed to work although it was definitely a brute force solution. Machine seems to run OK so I think I am alright although I did save a restore if things went bad.