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02-07-2017 10:41 PM - edited 02-07-2017 10:44 PM
My Computer keeps getting a Blue Screen error:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
OS Version: 6_1_7601
Service Pack: 1_0
and other times it is locking up, and I will have to force a shutdown then restart my computer.
I have recently upgraded (clean install) from Windows Vista to Windows 7 Home Premium. The blue screen error started the next day after I did the upgrade (approx 1/10/17), then the locking up started about 5 days ago (approx 2/3/17). I went to the HP driver updates and downloaded all of the available updates and installed them with the exception of the following which would not update (error codes listed):
sp40913 - Motherboard BIOS Update (Ver 5-14) Error Code: 9998
sp52418 - Motherboard (M2N68-LA) Bios Upgrade (Ver 6-14) Error Code: 253
sp44455 - HP Recovery Manager Application Update Error Code: 259
sp54931 - HP Support Assistant Application Update Error Code: 1602
I had to update the motherboard when I as using Windows Vista, but cannot get an update to install for Windows 7. Also, HP update is telling me that all my drivers and software is up to date.
I have seen in a Windows forum that others are having the blue screen error and they suggested updating Nvidia which I have done with no change to my problem.
If there is anything that anyone could suggest I would greatly appriciate it.
02-08-2017 10:21 AM
Welcome to HP Support Forums. 🙂 I came across your post and would like to help.
I understand that you have an HP Pavilion a6683w Desktop PC and the since the time it is upgraded to Win7, there is a blue screen error.You have tried to update the drivers and few drivers posted by you did not get installed. I appreciate the steps you have performed and have certainly done a good job.
I would like to know the following information to assist you better:
- Is there a particular STOP error code like 0x00, etc. or something like this on the blue screen?
- Does the blue screen appear while you're using a specific application or does it appear randomly?
- Is the PC running slow and how often does the blue screen error come up?
Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
- Please run the hardware test on the hard drive and memory.
- If the tests pass then run the Automated Troubleshooter in Win7.
I sincerely hope this fixes the issue. Let me know what happens. Cheers! 🙂
02-08-2017 03:15 PM
You're welcome and thanks for trying the suggested steps. 🙂
As the hardware tests passed, this is purely an operating system issue. I would like to know if you receive a STOP error code at the blue screen. Also, did you try the Automated Troubleshooter as suggested in my previous post?
Let em know. I'll guide you further. Thanks again!
02-09-2017 07:59 AM
Thanks for letting me know. I appreciate you taking your valuable time to troubleshoot.
If it is the genuine Win7 operating system disk then you may try to repair the operating system using that disk.
- Boot the computer using the Win7 disk.
- Please follow the onscreen instructions to continue with the repair.
If Windows cannot be repaired then you may try to reinstall it.
Hope this helps. Let me know.