cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
olabe
New member
4 2 0 0
Message 1 of 4
432
Flag Post

My computer does not recognize my Cannon Power Shot SX20 IS

HP Recommended
HP envy 750=137c
Microsoft Windows 10 (64-bit)

My computer will not recognize my Cannon Power Shot SX20 IS Digital camera. I have tried looking for software or drivers for this and had no success. Can someone help? I could remove the card from the camera and have my PC read it but I like hooking up the camera and downloading my pictures or videos. Thanks in advance for any help.

0 Kudos
3 REPLIES 3
wb2001
Level 15
Level 15
12,842 12,635 1,771 4,998
Message 2 of 4
Flag Post
HP Recommended

@olabe,

I verified the simple steps required, as I have 2 Canon's.  (SX20 IS and SX60 HS).

Connect the cable to camera, and computer.  Then power up the camera. The following box appears, at the bottom right.

 

Capture1.PNG

When you click on this box, it opened the application panel at the right top of the screen

Capture2.PNG

 

In order from top: 

Photo, Picasa (I installed this), Phone Companion, Zip use WinZip to Zip to file, and Open Device to View

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
0 Kudos
olabe
Author
New member
4 2 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you for answering my question so quickly but I did what you suggested and the computer still does not recognize the camera. No window onpend at the far right corner of my monitor. There is still something wrong . Thank you anyway.

0 Kudos
wb2001
Level 15
Level 15
12,842 12,635 1,771 4,998
Message 4 of 4
Flag Post
HP Recommended

With the cable attached, and the camera powered "ON ",  check AutoPlay in the Control Panel.  My Canon SX60 is listed.

 

I have a brand new build, and the Canon SX60 was detected immediately when I did as instructed to you. As you having a detection issue with a USB port, try a different port. If you used a front port, use a rear port.  Check in Device Manager for an trouble flags. 

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation