My computer does not recognize my Cannon Power Shot SX20 IS

olabe · ‎05-10-2017

My computer will not recognize my Cannon Power Shot SX20 IS Digital camera. I have tried looking for software or drivers for this and had no success. Can someone help? I could remove the card from the camera and have my PC read it but I like hooking up the camera and downloading my pictures or videos. Thanks in advance for any help.

wb2001 · ‎05-10-2017

@olabe,

I verified the simple steps required, as I have 2 Canon's. (SX20 IS and SX60 HS).

Connect the cable to camera, and computer. Then power up the camera. The following box appears, at the bottom right.

When you click on this box, it opened the application panel at the right top of the screen

In order from top:

Photo, Picasa (I installed this), Phone Companion, Zip use WinZip to Zip to file, and Open Device to View

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olabe · ‎05-10-2017

Thank you for answering my question so quickly but I did what you suggested and the computer still does not recognize the camera. No window onpend at the far right corner of my monitor. There is still something wrong . Thank you anyway.

wb2001 · ‎05-11-2017

With the cable attached, and the camera powered "ON ", check AutoPlay in the Control Panel. My Canon SX60 is listed.

I have a brand new build, and the Canon SX60 was detected immediately when I did as instructed to you. As you having a detection issue with a USB port, try a different port. If you used a front port, use a rear port. Check in Device Manager for an trouble flags.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

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