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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-27-2017 01:21 AM

HP Recommended
Product: Pavillion 13-s035no
Operating System: Microsoft Windows 10 (32-bit)

Yesterday I turned on my computer and it said "Scanning and repairing drive (C:)". I waited and everything was fine. Later, when I closed the browser, suddenly my computer had Windows 8 instead of Windows 10?? I updated to Windows 10 when I got the computer, about 2 years ago. Why did this happen and what can I do about it? 

2 REPLIES 2

‎04-27-2017 06:07 AM - edited ‎04-27-2017 06:08 AM

HP Recommended

Hi anlon004,

 

Microsoft did this because something was not right.

 

Reverting to Windows 8.1 is better than having a PC that does not boot.

 

You can reinstall Windows 10 by going to this site. Windows 10 will activate after the installation as you have a digital entitlement. Back up data before you try the update.

 

Use the tool to upgrade to Windows 10. This is the new version (Creator's Update). Microsoft has recommended you wait for the upgrade as some PC's are having problems with the new operating system. Maybe this was caused by the update.

 

Grzy

‎04-27-2017 11:33 AM

HP Recommended

> Windows 10 will activate after the installation as you have a digital entitlement.

 

It is important to state that the installer will ask you for the 25-character product-key.

At that point, cilck "I do not have one", and the installer will complete.

 

Then, if you have an active Internet connection, Windows will "activate" -- at no cost to you,

because you were granted that "digital entitlement".

 

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