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‎10-13-2016 08:07 AM

HP Recommended
Product: hp pavillion23-f200a
Operating System: Microsoft Windows 10 (64-bit)

Mouse is flashing orange only when idle for approx 45 seconds & then light goes off.also it has just started to power its self off intermittantly which requires me to turn the on-off switch on&off twice to power it back up. Please help??

1 REPLY 1

‎10-17-2016 08:42 AM - edited ‎10-17-2016 08:11 PM

HP Recommended

Hi @good-luck,

 

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that you need assistance with the wireless mouse not working correctly. It’ll be a genuine pleasure to assist you with this.

 

You’ve done an excellent job on diagnosing the issue from your end. Kudos to you on that score. We greatly value your relationship with HP. You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you.

 

Please perform a hard reset first. Steps:

  • If it is a desktop please disconnect all the peripherals attached to the computer including the power cord after turning off the unit.
  • Please press and hold the power button of the computer for about 20 seconds to discharge static electrical charges inside the computer with everything disconnected.
  • Then reconnect everything and power up the computer.

I would require more information regarding this to assist you better.

  • Please provide the complete product# of the mouse.

Please check these links out and perform all the steps from these links:

Link 1: http://support.hp.com/us-en/document/c00006821  

Link 2: http://support.hp.com/us-en/document/c01569348

If these steps don’t resolve the issue, then it could be a possible hardware issue with the HP wireless mouse.

 

Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great. I'm always there to assist you. Please reach out anytime.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead.

DavidSMP
I am an HP Employee

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