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JoelN
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My webcam stopped displaying video and the mic doesn't work

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HP HD 3310 Webcam
Microsoft Windows 7 (64-bit)

I went to Skype a friend of mine using my HP HD 3310 Webcam, but the my video just showed a grey screen with a loading circle in the center, and the microphone didn't pick anything up. In the Skype video options, it was still displaying the webcam as the selected video device, so my computer was reading the webcam. I checked for updated drivers and I am currently running the latest drivers. I just don't understand why I am getting no video or audio. I only bought the webcam about a month and a half ago, so it shouldn't have gone bad this quickly. 

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The_Fossette
HP Support Agent
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Message 2 of 5
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Hi @JoelN

 

Welcome to the HP Forums!

 

This is a wonderful place to converse with the community, get assistance and find tips.

 

I reviewed your post and understand that the webcam is not displaying any video on skype.

 

I’d love to help!

 

I recommend you to try using the camera app in windows and check whether the camera is working.

 

If the issue persists, in the camera app as well, follow the steps in the below article.

 

http://hp.care/2oUmaJ0

 

Let me know how it goes. Awaiting your reply!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

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JoelN
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I have no idea what happened, but the webcam is working now. I was working on fixing a problem I was having with one of my games not updating or reinstalling. I found that the Bitraider program was the source of that particular issue and uninstalled it. Called my friend up on Skype after getting the game reinstalled and updated correctly and I hit the video button and my webcam worked. 

Safe to say I have no idea why it is now working, because as far as I know, Bitraider has nothing to do with webcam operations... 

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JoelN
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I have no idea what happened, but the webcam is working now. I was working on fixing a problem I was having with one of my games not updating or reinstalling. I found that the Bitraider program was the source of that particular issue and uninstalled it. Called my friend up on Skype after getting the game reinstalled and updated correctly and I hit the video button and my webcam worked. 

Safe to say I have no idea why it is now working, because as far as I know, Bitraider has nothing to do with webcam operations... 

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Riddle_Decipher
HP Support Agent
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@JoelN

Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad you found the solution you were looking for. 

 

Thanks for taking the time to let the community know about the solution

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂

Riddle_Decipher
I am an HP Employee

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