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Tcfee
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Need to Replace USB Receiver

HP Recommended
Hp Elite Wireless Key & Mouse
Microsoft Windows 10 (64-bit)

I have a perfectly good functioning wirless keyboard KBRF7171 P/N 704219-001 and Mouse MORFGIUO P/N 704220-001

 

but the receiver also with P/N 704220-001 is no longer working, where can I just get a replacement USB receiver so I can get my keyboard and mouse working again?

 

Thanks in advance.

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Jeet_singh
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Message 2 of 2
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HP Recommended

Hi @Tcfee,

 

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I understand you are having an issue with the USB receiver for your Wireless keyboard and mouse is not working and you would like to have the USB receiver replaced. I'd be glad to help you with this,

 

I would like to inform you that, you need to purchase a new keyboard and mouse as the wireless receivers are not sold separately.

 

I hope this answers your question. let me know if you need any further assistance. I'll be more than happy to help.

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

 

Jeet_Singh
I am an HP Employee

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