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‎04-08-2016 08:13 PM

HP Recommended
Product: All in One 23-q255na
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

the microphone does not work on my new PC. Went through the troubleshooting guide with no luck and tested with microsoft Sounds, microphone recorder and skype. The default microphone listed a realtek HD audio device on the MS sounds settings app. Thanks in advance.

3 REPLIES 3

‎04-08-2016 08:25 PM

HP Recommended

Asif80, welcome to the forum.

 

You should go into the Control Panel / Sound / Recording and check to assure that you microphone is chosen as Default.  This is a common problem with Win 10.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

‎04-08-2016 08:30 PM

HP Recommended
Tried that already with no luck. Also enabled a a second device and played around with disabling the other. No luck at all. Read on Internet common problem with Realtek and win10. Suggested changing drivers from Realtek hd audio drivers to hd audio drivers but not listed as option for microfone in device setting

‎04-08-2016 08:45 PM

HP Recommended

Thank you for the additional information.

 

Here is the Software and Driver Download page for the computer.  I suggest going into Driver-Audio and installing the update that is dated April 7, 2016.  It may be that it will solve your problem.  If not, you should contact HP Customer Support for help.  This should not be happening with a new computer.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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