New HP Laptop asking for username and password

[MrScreenName]

We recently bought a new laptop. Upon starting it, it asked for a username and password, even though we had never set up any users or passwords on the computer. We tried the other option, signing in with a Microsoft account, but the computer still rejected it. Is there any way to get passed this?

[WAWood]

MrScreenName

You didn't say from WHERE you bought this, but if it was not directly from HP, then my advice is to return it for a full refund.

If this was from some reseller, there is no telling what they might have done -- including trying to pass off a used PC as a new one to make more money.

Good Luck
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