No output socket on "AMD Radeon R5 330" graphics card

[NewNickToo]

Hi there,

I bought a new "HP 251-015a Desktop" and it comes with a "AMD Radeon R5 330" graphics card.

The graphics card itself does not have any video output socket.

I connected two monitors to the video outputs on the main board, one to the VGA output and one to the HDMI output. 

When I checked the video adapters of the two connected monitors, they all show that they are connected to the "Intel HD Integrated Graphics". In Windows device manager, it lists the two video adapters, "AMD Radeon R5 330" and "Intel HD Integrated Graphics".

Just wondering how I could connect my two monitors to use the "AMD Radeon R5 330" graphics card.

Regards,

Nick

[old_geekster]

Nick, welcome to the forum.

Here is the information that is on the Product Specifications page:

Figure : AMD Radeon R5 330 graphics card

• Board: 4 layer
• Dimensions: 4.518 in x 2.712 in
• Memory size: 2 GB
• Engine clock: 650 MHz
• Memory clock: 900 MHz
• Multi Display Support: N/A
• Supports Blu-ray
• Total power consumption: <25 W

There has to be a video port on the video card.  However, it states that Multi Display Support is Not Applicable, as you can see highlighted in orange.  If you could provide a picture of the back of the computer it would be helpful.  I can't find any information on the card.

[NewNickToo]

Thanks old_geekster.

On the back of the computer, there is no socket where is graphics card is installed.

Thanks

Nick

[NewNickToo]

Please anyone ? 

Anyone has a clue as to what I need to do? I googled it and I could not find anything about it.

[old_geekster]

Thank you for the additional information.

I have taken your issue up with the appropriate people within HP.

Could you open the PC and take a picture of the inside? There may be a graphics card with no connections because it is switchable. If you notice it appears there is some sort of etching on the bottom slot. So if there is a card in there, it is using switchable graphics...

This will possibly solve the mistery of the phantom video card.

[old_geekster]

Well, you are absolutely correct that the card has no ports.  It is not meant to have them.  Your computer has switchable graphics.  Basically, this means that the integrated and the video card work together to power your monitor.  When more power is needed than the integrated graphics can provide, it switches to the graphics card.  I hope this makes sense to you.  I believe that HP will be adding more information to the Product Specification page on this situation.  I would appreciate it if you would open the case to verify that there actually is a graphics card available and let me know.

[NewNickToo]

Thank you very much old_geekster for going through all the trouble to find out the truth for me. Really appreciate it.

Yes I did  open (and at the same time voided the warranty ) the case and the graphics card is there.

The automatic switch between the cards is what I suspected how it would work.

Regards,

Nick

[old_geekster]

@NewNickToo

Here is more information that was provided to me from an HP employee:

And the specs:

This will explain a bit more about your system.  HP's card will not have the AMD sticker on it.  This setup is only being used in Asia at this point.  This is why I wasn't aware of it.

 Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

[justind969]

I've just been wondering the exact same thing, this was the only post I could find online that had shed any light on the situation! 

Much Appreciated!

[old_geekster]

You are very welcome, @justind969.  I am glad that it helped you.