cancel

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
DYOUNGDFY Honor Student
Honor Student
1 0 0 1
Message 1 of 2
192
Flag Post
HP Recommended

No video signal or USB -- not power, monitor, cables, ram, cmos reset, or MOB (Pegatron Pittsburg)

Envy 810 Phoenix
Microsoft Windows 10 (64-bit)

Hello, running out of ideas!  Envy Phoenix 810 running Win 10 (64).  Following regular Win 10 maintenance update, system suddenly started running fan at ultra high speed and lost video.  Geeks said replace M/B.  Swapped in new Pegatron Pittsburgh board - exact match with original build. Now fan runs at normal speed BUT no video or USBs. Did the usual: checked monitors, cables, power supply,  graphics card, popped battery to clear CMOS, reset jumpers for bios and password, swapped ram, disconnected HDDs to try boot, same issues.  So my sense is the BIOS is corrupted, but with no video or active USB slots, no way to see or do anything (MOB has no onboard video, obviously USB & wireless keyboards wont work) -- WHat can I do??  

Thanks

1 REPLY 1
HP Support Agent
HP Support Agent
12360 12337 1165 2361
Message 2 of 2
146
Flag Post
HP Recommended

No video signal or USB -- not power, monitor, cables, ram, cmos reset, or MOB (Pegatron Pittsburg)

Hi @DYOUNGDFY,

 

Thanks for posting your question in the HP Community. It is a terrific place to find answers and tips from experts in the community. I reviewed your post and understand that you need assistance regarding boot issues after swapping motherboards. It will be a pleasure to assist you. 🙂

 

A commendable job was done by attempting it before posting your question in the HP forums. It is always a great pleasure to work with technically competent customers like you. Kudos to you for that. 🙂

 

We definitely value your relationship with HP tremendously. We appreciate you greatly for doing business with HP and I take it as a privilege to share this platform with you. 🙂

 

You’ve done your research copiously.:) Exhaustive and extensive troubleshooting was also done.

So going by the current situation, I request you to contact HP phone support to get the unit serviced.

 

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

Please note as you have swapped motherboards, the support could be fee-based.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Trust me I have done all I can to help by keeping your best interest in mind. Please reach out for any issues and I'll be there to assist you.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead. 🙂

DavidSMP
I am an HP Employee

0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation