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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-06-2017 12:05 PM

HP Recommended
Product: HP EliteDesk 800 G2 Tower PC
Operating System: Microsoft Windows 8.1 (64-bit)

Hi ,

 

     last week we purchased 40 new HP EliteDesk 800 G2 Tower PC for our office with freedos OS.I try to install Windows 8.1 Pro 64Bit Operating system on Pc but pc did,t boot show Hp logo but not boot from any device show blank window.I m also try to boot from Press F9 key and choose Optical drive from boot and install windows. After choose optical drive show window blank i m also try from Bootable USB result same.

I open system side cover and remove wireless card (Tp-Link TL-WN78IND) From PCI Express x1 slot and try to boot from CD ROM this time system boot from cd rom and starting installing windows. this wireless card issue in PCI Express x1 slot.

I install this card in PCI Express x16 slot this card working fine and did,t create any problem when i install windows etc.

 

My Question is that why HP EliteDesk 800 G2 Tower PC system not boot when (Tp-Link TL-WN78IND) wireless card install in PCI Express x1 slot .

 

Thanks

4 REPLIES 4

‎03-07-2017 12:47 PM - edited ‎03-07-2017 12:59 PM

HP Recommended

Possible conflict between what TP-Link card requires (I/O, IRQ) and slot selected.

 

The issue is the TP-Link WLAN product, TL-WN781ND

http://www.tp-link.com/us/download/TL-WN781ND.html

Windows 8.1 Drivers

http://www.tp-link.com/us/download/TL-WN781ND.html#Driver

 

HP EliteDesk 800 G2 Tower : Datasheet

http://www.hp.com/sbso/hpinfo/newsroom/HPElitePC2015/AMSHPEliteDesk800G2TowerPCDatasheet.pdf

 

PRODUCT PAGE

http://h20566.www2.hp.com/portal/site/hpsc/public/kb/search/?sp4ts.oid=7633297

 

HP EliteDesk 800 G2 Tower : Manuals 

http://support.hp.com/us-en/product/hp-elitedesk-800-g2-tower-pc/7633297/manuals

Highly suggest you READ these manuals: Maintenance and Service as well as Hardware Reference.

 

HP PC Commercial BIOS (UEFI) Setup Administration Guide

http://h10032.www1.hp.com/ctg/Manual/c05166986

 

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‎03-09-2017 11:25 AM

HP Recommended

I read all manual and all detail about this.Issue is still faceing when plug wireless card on 1x slot system show blank screen after choose boot menu.

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‎03-09-2017 03:24 PM

HP Recommended

The issue maybe with the specific TP-Link card (defective),

unless this happens on all 40 HP EliteDesk computers.

 

You need to troubleshoot (you have the parts) -- and "reduce" the Root Cause:  

 

1.) TP-Link issue (one bad card OR incompatibility with this HP Elitedesk model)

2.) HP Elitedesk 800 (one bad motherboard/computer OR incompatibility with TP-Link card).

 

gb

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‎03-10-2017 09:16 AM

HP Recommended

All 40 Systems not work when tp link card plugged in 1x slot but when plug this card in 16x slot system working smooth 

 

but this time i am replace this card from 1x slot to 16x slot and install windows on all 40 systems.

 

but i will try my best to trouble shoot this prblm.

 

 

Regards

Jawad

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