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‎08-19-2016 05:40 AM

HP Recommended
Product: 25 es
Operating System: Microsoft Windows 7 (64-bit)
On screen menu is locked. Holding menu button for ten seconds does not work
1 REPLY 1

‎08-26-2016 11:37 AM

HP Recommended

Hello @Joevincent21

 

Welcome to the HP Support Forums!

I see that you have issue with OSD lockout on your computer.

I would be happy to help!

 

Steps to disable OSD Lockout -

1) Hold down the button for 10 seconds and the message should disappear.

 

If this does not disable the lock, the button might have malfunctioned and need repair. Please contact HP Tech Support for service options.

 

Please keep me informed of how things went.

 

Thanks!

Asmita
I am an HP Employee

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