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‎10-13-2013 03:33 PM

HP Recommended

On converting to Windows 8 the optical disk drive DVD A DH16AA: from ATAPI with LHD3 firmware

can not be found by the O/S.

The HP systems monitoring programs see the drive and claim that it is working.

Micorsoft support spent an hour in my system and claim that there is no driver for Windows 8,

H.P. support says they want $65.00 to look into it. 

 

Do any of you have a solution?  Not having a driver for a if not the major O/S seems strange.

 

Thanks

1 REPLY 1

‎10-13-2013 03:46 PM - last edited on ‎02-24-2017 10:45 AM by HP Administrator

HP Recommended

When requesting assistance, please provide the complete model name and/or product number of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.

 

The above requested information can be found on the side, back, or bottom of your computer. Please do not include your serial number. Please enter the model/product information into HP's Online Consumer Support page and/or post it here for our review.

 

Please see "CD/DVD Drive Is Not Detected (Windows 8)" for possible solutions to your issue. Pay close attention to the instruction in STEP #6.

 

If you have any further questions, please don't hesitate to ask.

 

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Frank

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