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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-25-2017 09:25 PM

HP Recommended
Product: HP Phoenix D7W28AV
Operating System: Microsoft Windows 7 (64-bit)

Trying to find out what was the original hardware configuration when shipped to me by HP. I can provide the Ser. number.

5 REPLIES 5

‎03-26-2017 03:59 AM

HP Recommended

Most of it can be easily found in the BIOS system information tab. 

 

What kind of hardware configuration did you have in mind?   Have you modified it?

 

 

 



I am not an HP employee. I am a volunteer. The suggestions that I make to try to help others are my own.
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‎03-26-2017 06:32 AM

HP Recommended

Primarily the original hard drive(s) configuration and capacity.

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‎03-26-2017 10:20 AM

HP Recommended

OK. The specs are at the following HP web document.

 

http://support.hp.com/us-en/product/HP-Pavilion-HPE-h9-1200-Phoenix-Desktop-PC-series/5258492/model/...



I am not an HP employee. I am a volunteer. The suggestions that I make to try to help others are my own.
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‎03-26-2017 09:39 PM

HP Recommended

That's showing what the basic and options are. What I'm trying to see is what was actually shipped (what options what hard drives). Not what was possible, but what it actually was.

 

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‎03-27-2017 01:12 AM - edited ‎03-27-2017 01:28 AM

HP Recommended

Only HP can tell you how the desktop was shipped by using the serial number. Perhaps you should have kept the mail that had details about its configuration or the sticker on the box, which showed the config.

 

The Product number you posted, D7W28AV, is a CTO (configure to order) specification.

 

You or someone else configured it.

 

 



I am not an HP employee. I am a volunteer. The suggestions that I make to try to help others are my own.
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