• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP Phoenix D7W28AV
Microsoft Windows 7 (64-bit)

Trying to find out what was the original hardware configuration when shipped to me by HP. I can provide the Ser. number.

5 REPLIES 5
HP Recommended

Most of it can be easily found in the BIOS system information tab. 

 

What kind of hardware configuration did you have in mind?   Have you modified it?

 

 

 



I am a volunteer forum member. If my suggestion solved your issue, help others by not' forgetting to mark that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



HP Recommended

Primarily the original hard drive(s) configuration and capacity.

HP Recommended

OK. The specs are at the following HP web document.

 

http://support.hp.com/us-en/product/HP-Pavilion-HPE-h9-1200-Phoenix-Desktop-PC-series/5258492/model/...



I am a volunteer forum member. If my suggestion solved your issue, help others by not' forgetting to mark that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



HP Recommended

That's showing what the basic and options are. What I'm trying to see is what was actually shipped (what options what hard drives). Not what was possible, but what it actually was.

 

HP Recommended

Only HP can tell you how the desktop was shipped by using the serial number. Perhaps you should have kept the mail that had details about its configuration or the sticker on the box, which showed the config.

 

The Product number you posted, D7W28AV, is a CTO (configure to order) specification.

 

You or someone else configured it.

 

 



I am a volunteer forum member. If my suggestion solved your issue, help others by not' forgetting to mark that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.