Overheating After BIOS Upgrade

[KenAppleby]

Yes. The SP77850 'downgrade' refuses to install, but does allow you to create a bootable UBS memory stick to boot the PC from and install the BIOS. Unfortunately, it seems that this model can't be booted from USB memory stick.

I have received a case number from UK HP Support via a "no reply" email. In order to contact them with this I have to register on the HP web site. Unfortunately when I try this my application is refused because the warranty on the PC has expired.

I am willing to pay to extend the warranty. Unfortunately when I attempt this online I am informed that "no warranty extension is available."

[Pascal76]

Did you tried all usb port ? and boot selection from bios ?

I am shocked by the repeated lack of solution, even more because the fault comes from HP providing faulty BIOS
No more HP for me...
I use my PC to work, this is definitively inaceptable from such company.

[KenAppleby]

Pascal,

I understand but can't agree with your judgement of HP on this. HP's products are technically excellent and priced fairly, in my view.  Glitches like this are unfortunate but understandable given the vast range of products and their variants HP have to manage. HP support seem responsive so far, but have to be judged ultimately on the end result.

The BIOS settings take you through a couple of stages. First you have to disable "Secure Boot" in order to open up "legacy boot" options, which on restart opens up more Boot Device options, but none of these include booting from a USB memory stick. CD/DVD, "USB harddrive" options are available but selecting the latter does not result in a boot from the USB memory stick.

In any case I think it would not work. It is most likely that the BIOS upgrade would refuse to replace a later version.

I'm still hopeful of some assistance from HP on this. 

In the meantime I don't shutdown my machine overnight. The overheating symptoms only occur on a cold start. 

Ken

[Pascal76]

I loved HP on 1995 with HP48GX calculators

About today:
DELL assistance: replacement on site

HP assistance: previous year: I took a day off for UPS to get my PC for HP to change the motherboard (first bios problem) and they came the next day... Then the motherboard was not available and I had to wait more than 1 month to get back my PC...

>HP's products are technically excellent and priced fairly, in my view
Service is pretty pretty bad

[Pascal76]

0.47 bios is still on the HP Support Assistant ...
I don't know why there are others too ?!
That is strange and dangerous. Why HP don't detect hardware correctly for updates ??