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vtcheers
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Message 1 of 2
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PC held up with HP Recovery manager when loading windows 10

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HP PremierExpress
Microsoft Windows 7 (64-bit)

Problems started after an window 10 update after shutting down desktop. Window cannot start it will keep on loading windows and eventually will end up showing HP Recovery manager. It got held up here as windows was not properly laoaded the cursor or the mouse cannot even move. Tried start up using F function keys like F8 safe mode it does not work. Check BIOS booting sequence but  appear no problem as it was set at hardisk sat0. Also tried set tp default configuration but also never helps. 

I did not carried out a CD recovery backup as my CD drive is not functioning efficiently. What alternatives can I have, please provide me some advice or suggestions.     

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The_Fossette
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Message 2 of 2
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Hi @vtcheers

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are unable to boot after a windows update.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • When was the last time the computer was working fine?
  • Are you getting any error message?
  • Have you made any software or hardware changes on the computer?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

http://hp.care/2oFlOWC

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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