Hi, I need help to restore my computer. It was working fine and then I turned it on a few days ago and it told me it was not closed down properly and there is an error and won't start up. 'Automatic Repair Your pc did not start up correctly press 'restart' or 'Advanced options' to repair yr pc. I have tried all of them but it says 'error restore or repair can not be completed. Help !!! I have wifi but it won't even connect to that to restore via Internet. What can I do ?? please help me.
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I understand the computer is stuck on preparing automatic repair screen. I'll be glad to help you with this,
To provide you with an accurate solution, I'll need a few more details:
Was there any update/reset interrupted, recently?
Have you made any software or hardware changes made on the PC?
If the issue persists, I would suggest you perform System recovery using the partition available on the PC. Doing this will wipe off everything and set the computer back to the original factory conditions. Please remember to backup your data before initiating the system recovery.For some reason if the recovery does not goes through, this could either be due to partition being corrupted or the system file is missing.
The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l
Otherwise, you could also reach HP phone support to order the recovery media.Please fill in the product details to get the tech support number.
Please use the following link to create yourself a case number, then call and it may help speed up the call process: