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garen45
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PLEASE HELP... HP Touchsmart 520-1070 Keyboard & Touch Screen Issue

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Touchsmart 520-1070
Microsoft Windows 10 (64-bit)

Hey guys,

 

I have a weird issue, I have a HP Touchsmart 520-1070 and after upgrading to Windows 10 everything was fine but after the anniversary update last year, I started to have an issue where when I would press the windows key on the keyboard there would be no response unless I held the button for about a second. I have tried messing with filter keys, sticky keys and 2 other keyboards and different USB ports all with the same issues.

 

I formatted the hard drive and reinstalled Windows 10 and Windows 7 and even tried Windows 8 but that didn't help, I don't have the recovery partition anymore but I downloaded all the proper drivers from the HP website and the issue still persists. Does anyone have any suggestions?

 

Also the touch screen does not work anymore and the BIOS is updated to the latest version.

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_Cagin_
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Hello garen45,

 

Could you please try to install touchscreen driver?

 

http://ftp.hp.com/pub/softpaq/sp54001-54500/sp54259.exe

 

 

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garen45
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I have already tried to that and installed the driver numerous times. It doesn't work on windows 10 because it gives me an error saying that my system doesn't meet the requirements and I've tried it on windows 7 and nothing changes.
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garen45
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Any other ideas?
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Jeet_singh
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Hi @garen45,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I understand you are having issues with the keyboard and Touchscreen not working after the recent upgrade to Windows 10. Don't worry, though, as I have a few steps that should resolve your concern:

 

Let's try to attempt one issue at a time.

 

First, let's start with performing a hard reset to release any excessive static/power that could have caused the issue:

 

To perform a hard reset on a computer with a removable battery, use the following steps:

1. Turn off the computer.

2. Remove the computer from any port replicator or docking station.

3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4. Unplug the AC adapter from the computer.

5. Remove the battery from the battery compartment.

6. Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.

7. Insert the battery and plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices.

8. Press the Power button to turn on the computer.

9. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

10. After reconnecting each of the peripheral devices, run Windows Update and HP Support Assistant to update all device drivers.

 

Second, enable the touch screen driver in Device Manager:

1. In Windows, search for and open Device Manager.

2. Expand the Human Interface Devices heading.

3. The touch screen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device.

4. If the option to enable the device is included in the menu, click Enable.

 

If the Enable option does not appear in the menu, continue to the next step:

1. Reinstall the touch screen driver in Device Manager

2. Install Windows updates

3. Update the BIOS and graphics driver

4. Configure the touch display

5. Perform a touch screen diagnostic test in HP Hardware Diagnostics UEFI

6. Adjust the power management settings for your touch screen

7. Reset your computer

8. Perform a Microsoft System Restore

9. Perform an HP System Recovery

 

Click here to know: How to perform each step.

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

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