PROBLEM AUDIO on h9-1402el after WINDOWS 10 64bit

[roberto1949]

After new installation WINDOWS 10 64bit, AUDIO is MISSING. NO AUDIO on my HP h9-1402-el (super desktop !!)

Help me please.

Milan 2017/05/25 

Roberto

[mdklassen]

HP's web-site only contains device-drivers for Windows 8 and 8.1.

This implies either:

* the required device-drivers were already included in Windows 10;

* run Windows Update to locate, download, and install the device-drivers.

As a last resort, try the device-driver from Windows 8.1 64-bit:

   https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-phoenix-h9-1400-desktop-pc-series...

How much RAM in your computer?

[I have one computer where the audio worked fine with 3 GB of RAM, and did not work with 4 GB of RAM, until I limited Windows to using 4095 MB (instead of 4096 MB) of RAM.]

[Paul_Tikkanen]

Hi, @roberto1949 :

Normally installing this W10 IDT audio driver works.  Install and restart the PC...

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

File name: sp71717.exe