Pavilion 23xi Monitor wont turn on

[Mrtree]

just got this monitor for christmas along with a fully loaded Hp ENVY and when i restarted my computer the monitor doesn't turn on, however the little blue light in the back that indicates it has power is on. im sure this has nothing to do with wether or not the monitor is working any more but any suggestions?

[jaco1x4]

Hi Mrtree,

Welcome to the forum. You have a brand new HP monitor and a new ENVY PC. Great! New PC's are cool!

Can you provide the product number of your PC? Usually located on the left side panel of a desktop or on the bottom of a notebook. Turn the laptop/notebook over and look for the product number. Please do not provide the serial number. Some laptop/notebook models require removing the battery.

Did your system boot to the operating system at first boot? Clarifying this point because you stated you restarted your PC and the problem occured.

Additional information per above is required to provide additional assistance.

Jaco

****I am not an HP employee****

Please give a" Kudos" if advice received is relevant or" Accept as Solution" if your problem has been solved.

+++++++++++++++++++++++++++++++++++++++++++++++++++++
H8 1380t CTO, Intel i7 3820
16 GB DDR3
Pegatron Motherboard- IPIWB-PB (Pittsburgh), Radeon HD 7570 1GB. Win 7 Home Premium upgraded to Windows 8.1 Pro.

Envy Phoenix 810-150se, Intel i7 4820k
16 GB DDR3
Pittsburgh2 Mainboard, NVIDIA GTX 645- 2GB GDDR5. Win 8.1 Pro.

HP 560z CTO AMD Phenom II X6 1090T
16 GB DDR3.
Radeon HD 6570
Win 7 Home Premium upgraded to Win 7 Pro.

HP ENVY 17t-j000 CTO Quad Edition Notebook. I7 4702mq
12 GB DDR3
Nvidia Graphics
Win 8 Pro

[Mrtree]

yes i have two screens and the second one booted straight up to my personal color, when i unplugged the primary monitor (the one that wasnt on) the login screen moved over, so yes everything with my PC is fine. the screens product number is - C3Z94AA and the PC product number is - E9G99AV#ABA

[Mrtree]

Again yes my PC is working fine im using it currently on an alternative screen

[jaco1x4]

Hi,

You are using dual monitors. Please provide the make and model number of the installed graphics card. HP options for your PC are as follows:

  .    Integrated Intel HD Graphics 4600 (GT2) (supported by the processor)

• GeForce GT 640 (4 GB)

• GeForce GTX 645 (2 GB)
  Not following your statment "  i have two screens and the second one booted straight up to my personal color, when i unplugged the primary monitor (the one that wasnt on) the login screen moved over, so yes everything with my PC is fine".
  Jaco

[jaco1x4]

Hi,

What is your problem?

Jaco

[Mrtree]

the pavilion 23xi monitor will not turn on

and i have the 2GB version

[jaco1x4]

Hi Mrtree,

I can't help you because I am not understanding your problem.

Jaco