Pavilion Touchsmart 23 screen dim after sleep since Windows 10

[CecT]

One additional symptom I have for this problem is that my selection for screensaver does not work.   I like to have my pictures screensaver invoke after 10 mins of idle time and that's not working either.   Are any of you following this issue experiencing this too?   After rebooting the computer the selections revert to what they were previously.

HP, is there anyone with this computer that is not experiencing these issues? 

[Chaos05]

Ok- just to update everyone on what I was just told - after my last post, I received a message from HP giving me the advice to call the support line.  After I explained my problem, I was told that I could pay a one-time fee of $79 to have a new driver installed in my machine.  **bleep**! are you kidding me?  For a driver update?  Good bye HP, I used to think your computers, printers and support were solid.  I don't think I'll be buying anything HP again for awhile.  

[Coozcelt]

I was having this same issue on my HP laptop and fixed it by enabling my Generic PnP Monitor in device manager...

-  Right click windows logo in lower left corner

-  Select Control Panel

-  In Control Panel select Device Manager

-  In Device Manager, look for Monitors section

     -  Mine had Generic PnP Monitor that was disabled with an error

-  I right-clicked that item and selected Enable

-  If yours is already enabled, right click and disable it and then right click again and enable it

Hope this helps

[squidcup]

---

@Coozcelt wrote:

I was having this same issue on my HP laptop and fixed it by enabling my Generic PnP Monitor in device manager...

-  Right click windows logo in lower left corner

-  Select Control Panel

-  In Control Panel select Device Manager

-  In Device Manager, look for Monitors section

     -  Mine had Generic PnP Monitor that was disabled with an error

-  I right-clicked that item and selected Enable

-  If yours is already enabled, right click and disable it and then right click again and enable it

Hope this helps

---

Unfortunately this did not work for me. The monitor was enabled already, and disabling and re-enabling did not make a difference.

[berryrees]

been having the same issue managed to get around the problem for now by going into device manager - dispay adapters - right click on amd radeon hd 8570d - go properties - driver - then click disable and confirm .    seems to take a little longer to come out of sleep but wakes with full britness hope this helps for now

[stockman1]

HP if you are monitoring this forum you have caused me and i am sure others great inconvenience! Yes my all in one is out of warranty, however you pushed a system upgrade out and now i cant use my computer without restarting it each time! It will not sleep and when i force sleep it wakes up with a dim screen. Extremely unprofessional and not great for buiding a customer base. It is no wonder your stock performance is terrible. I expect better, contact me please

[squidcup]

I am the person that started this thread several months ago. Last week I was contacted by HP and spent several hours on the phone with a service and tech rep. The tech rep also spent nearly two hours fiddling with my computer remotely.

Ultimately, they settled on "this isn't HP's issue". They have said that it is up to Microsoft to update the video driver and there is nothing they can do. I was told that the issue was escalated to Microsoft, but I have no way to know if that is true.

I am frutrated with how much of my time they took up to reach this lame conclusion, especially considering I sat here and watched the tech remotely do all the troubleshoooting that I had already told them I had tried myself, and then watch him Google the issue for several minutes. As if we haven't all already done this.  It would have been nice if I had been told this while we were still in the deadline to switch back to Windows 8. Or not switched us to Windows 10 in the first place if our computers were not compatible.

You have definitely lost many customers for life, HP.

[CecT]

I agree.  And the fact that you can download drivers from HP and they fail to install because it doesn't like the operating system seems like a HP driver installer problem, not a Microsoft problem.

[jmendoza8521]

I originally started the questioning with microsoft... I did call them about a month ago because of this issue. They were able to update my Video Driver on my computer remotely. That still did NOT fix the problem, they said to call HP. After being hung up on by HP and waiting to speak to a rep for over 1hr (worst customer service EVER), then they troubleshoot for 1hr the rep then tells me to wait for an update in the upcoming months..... Glad to know this is still a problem. I went back to Windows 8.1.... :manmad: 

[mselaineous]

I, too, am having the same problem as everyone else on this thread.  I researched it and found a thread from 2011 (!) that suggested to close and reopen the lid.  I did that and it works.  Simple solution but annoying to have to do it everytime...but simpler than other things I tried, like changing settings, etc. -none of which worked for me.