Pavilion Touchsmart 23 screen dim after sleep since Windows 10

[stockman1]

No lid these are all in one touch screens?

[Mike1881 · Accepted solution]

I think I might have made some headway with this problem. I had a friend call me up and he was suffering from these same issues. The partial solution (and probably the major part) that I discovered is that there was a critical BIOS update that had not been done. Because Windows 10 was already installed it didn't show up on the HP Support page or the HP Update software. The way I got around this was to tell the HP support website that i had Windows 8.1. The update then appeared. I downloaded the latest BIOS update for his model and installed it. (BTW: it worked just fine in Windows 10). Once I updated, the dim screen issue was resolved. However, as far as the screensaver, auto sleep, or auto hibernate are still not working. You can manually put the computer to sleep via a button or the start menu and it comes back out just fine. His was an AMD based All-in-one and i don't recall if anyone has had issues with the Intel based platforms.

So to recap... If you haven't installed 10 yet make sure you do the BIOS update first. If you have, goto the support website and enter your model. Change the OS to Windows 8.1. Download and install.

If anyone has anymore insight, PLEASE reply so others can benefit. Good luck and enjoy Windows 10. And if anyone has a solution for the sleep/hibernate/screensaver issue please respond.

[stockman1]

recieved a new AMD video driver yesterday and a new windows 10 load thru windows update however it did not fix the issue?

[Mike1881]

Did u try the BIOS update?

[Dwayne3]

This works.  I spent hours on this and so did Windows support.  This worked in 10 minutes.  Thank you very much for posting solution.

[Mike1881]

Glad to help.

[kgw111]

Thanks..I also had the same issue on my 23-f217c HP all in one.  Screen dim after sleep mode. I had bios 80.04 and updated it to 80.11. Its always a little scary to do that cause I am running windows 10 and I downloaded the windows 8.1 update. I waited a long time to see what hp would do and finally gave up and went ahead after reading your post.. It Worked!!

[sneakypete63]

Thank you Mike1881! After 6 months of no one from HP giving a sh*t about my problem, your suggestion fixed everything for me! Thank you so much!!!

[Mike1881]

Not a problem. If you have any other issues let me know and I'll give u a hand.

[aplgc]

Made the BIOS update and the sleep dimming issue is gone. Note this was done with Win 10 already installed.