• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-19-2017 04:07 AM

HP Recommended
Product: Pavilion 15-n278sa

Hi, 

 

I have a couple of problems with my laptop:

 

Recently my laptop fan has been making a really loud noise when the system is first starting up- it comes specifically from the left hand side. It does not happen every time I turn the laptop on, but over 50% of the time. 

 

Also, my laptop is now not charging. The device shows 'plugged in, not charging' so it recognises the power- but it is down to 2% available so any time the charger disconnects the laptop instantly switches off. I have tried plugging the charger into different sockets but this makes no difference. 

 

I have a Hp Pavilion 15-n278sa and have had it for almost 3 years. 

 

Any help and/or advice would be appreciated. 

1 REPLY 1

‎04-19-2017 04:29 AM

HP Recommended

Hi,

First try running a HP hardware diagnostics to see if there are any hardware problems. Here is link to support page:

 

https://support.hp.com/rs-en/document/c03467259

 

Also run the HP battery testing and calibration:

 

https://support.hp.com/rs-en/document/c04700771

 

I see that there is a BIOS update from Aug 3 2016. Have you already updated the BIOS?

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-n200-notebook-pc-series/6529948/mode...

 

Sometimes the fan starts making more noise when there is a buildup of dust on inside of computer. You can try spraying some compressed air into vents when computer is off and cold, see if helps. If not, you can quite easily replace th fan .

 

 

Let me know,

David

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.