Possible hardware issue; Catalyst Control Center not working after going on UPS power.

[hbenthow]

I have an HP 6305 Pro. I've been trying to resolve various issues with it. However, there is one thing that may or may not be an issue. I'm unsure.

I have the computer plugged into an APC uninterruptible power source. As far as I can tell, said UPS works perfectly, as it always causes my computer to continue working during power outages. But my computer itself has a weird reaction afterward. Upon restarting the computer (or turning it off and later turning it back on), Catalyst Control Center (an AMD program that helps me control my CPU and graphics) doesn't turn on. Not only does it not start up on its own and show up in my taskbar (the way it usually does), but it won't even start manually. The only way to get it to work is to turn off my computer, unplug its power cord for at least 30 seconds, and plug it back in. Afterward, Catalyst Control Center starts up with Windows as usual.

Also, whenever I restart my computer (but not when I shut it down and start it up again later), the small icon on my lock screen and my taskbar that shows the status of my UPS' battery shows an incorrect reading ("plugged in and not charging") until I unplug and replug the USB cable connecting my computer to the USB port on the UPS that transfers data about its workings to the computer for monitoring purposes. I'm not sure whether or not this is related to the Catalyst Control Center issue).

I don't know whether to classify this as a true issue, or merely as a "quirk". I'm worried that it might be a sign that my computer's hardware isn't properly communicating. After all, the refusal of Catalyst Control Center to start after the computer temporarily being on UPS power might be a sign that my graphics hardware stops responding correctly after slight changes in the electricity that my system receives. And the other issue (lack of correct reading about my UPS after restarting) might mean that my USB ports temporarily stop communicating correctly after a restart.

Does anyone know whether I have cause to be worried? Are either of these issues symptoms of hardware issues (such as a failing motherboard). Does anyone know what could be causing such problems?

[Anisio]

Its possible to be a virus or motherboard problems

1)Update your drivers.

2) check virus or restore your computer to factory defaults (check your product page to do this on support sections documents and manuals).

3) use programs to check hardware with stress tests and if show any problem with gpu, memory or hard drive or shutdown in the middle of the tests its possible to happen if you make this test with virus on your pc make sure your pc is clean or restored to do that, if your computer get problems on test and you sure 100% about your computer is clean of virus the problem is hardware.

[hbenthow]

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@Anisio wrote:

Its possible to be a virus or motherboard problems

1)Update your drivers.

2) check virus or restore your computer to factory defaults (check your product page to do this on support sections documents and manuals).

3) use programs to check hardware with stress tests and if show any problem with gpu, memory or hard drive or shutdown in the middle of the tests its possible to happen if you make this test with virus on your pc make sure your pc is clean or restored to do that, if your computer get problems on test and you sure 100% about your computer is clean of virus the problem is hardware.

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I've already done item #3. Every hardware and driver test that I ran (and I ran quite a few) came back clean.

I had the latest stable version of the AMD drivers, and my antivirus didn't find any problems.

Due to this issue and some others (random BSOD crashes, etc), I've sent my computer back to the refurbishers, and they're supposed to send me a replacement. I hope the replacement doesn't have any of these problems.

[Anisio]

Nice choice, you don't need to spend time fixing products on warranty time, just send it back.