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tobys
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Power-on password is not working

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hp touchsmart 520 pc
Microsoft Windows 10 (64-bit)

Turning on my computer, I get a black screen with blue dialouge box and message "Enter Power-on Password". My power-on password is not working. How do I reset it or get around this log-in screen?

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REO51ST
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@tobys

 

When asked for the password, just hit enter 3 times.

 

Post any code you receive.

 

REO

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tobys
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I don't get a code. I get a single asterisk (*) and the Power-on password screen is then frozen, requiring restarting the machine to try again.

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tobys
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REO, wondering if you have any other suggestions? Hitting enter 3 times didn't produce a code. Hoping there are some other things we can try.


Toby

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